Error message when you try to use your CD/DVD drive in Windows XP:
"The request could not be performed because of an I/O device error"
This article is intended for a beginning to intermediate computer user.
You may find it easier to follow the steps if you print this article first on this page.
Symptoms of the problem
When you try to install a program or copy data from your CD/DVD drive in Windows XP, you may receive one of the following error messages:
"The request could not be performed because of an I/O device error."
"Only part of a readprocessmemory or writeprocessmemory request was completed."
Methods to resolve the problem
Method 1: Change the transfer mode for your CD/DVD drive in IDE Channel Properties
1. Click Start, right-click My Computer, and then click Manage.
2. Under Computer Management (Local), click Device Manager.
3. On the right side, expand IDE ATA/ATAPI controllers.
4. Right-click the channel where your CD/DVD drive is connected, and then click Properties. Typically, this channel is Secondary IDE Channel.
5. On the Advanced Settings tab, in the Transfer Mode box for the device that represents your CD/DVD drive, click PIO Only. Typically, this device is Device 0. Then, click OK.
If the issue is not resolved after you change the transfer mode for the secondary IDE channel device 0, your CD drive may not be located there. Use the same procedure to change the transfer mode back to DMA if available. Then, repeat these steps to change the transfer mode for IDE devices in the following order until the issue is resolved: • Primary IDE channel, device 1 • Secondary IDE channel, device 1 Note Primary IDE channel, device 0 is connected to your boot disk. This is the hard disk that typically contains your operating system.
Method 2: Check the status of the device in Device Manager
Check the status of the device in Device Manager to make sure that the device driver is working correctly.
Method 3: Contact the manufacturer of your hardware
Contact the manufacturer of your hardware to determine whether there is a firmware or a device driver update available for you.
Method 4: Make sure that all cables are connected correctly
If you have another cable, try to use it. For USB devices, try to use another USB port.
Method 5: Clean boot the computer
Try to perform a clean boot of the computer.
Method 6: Try to access the media or device on another computer
If the problem persists, the media or hardware may be damaged. Contact the manufacturer of the media or hardware for help.
• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional
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